N.Y. Public Service Law Section 71
Complaints as to quality and price of gas and electricity

  • investigation by commission
  • forms of complaints
Upon the complaint in writing of the mayor of a city, the trustees of a village, the town board of a town or the chief executive officer or the legislative body of a county in which a person or corporation is authorized to manufacture, convey, transport, sell or supply gas or electricity for heat, light or power, or upon the complaint in writing of not less than twenty-five customers or purchasers of such gas or electricity, or upon the complaint in writing of the department of state, or upon a complaint of a gas corporation or electrical corporation supplying or transmitting said gas or electricity, as to the illuminating or heating power, purity or pressure or the rates, charges or classifications of service of gas, the efficiency of the electric incandescent lamp supply, the voltage of the current supplied for light, heat or power, or the rates charged or classification of service of electricity sold and delivered in such municipality, or as to the extent or duration of a disruption in gas or electricity service, the commission shall investigate as to the cause for such complaint. When such complaint is made, the commission may, by its agents, examiners and inspectors, inspect the works, system, plant, devices, appliances and methods used by such person or corporation in manufacturing, transmitting and supplying such gas or electricity, and may examine or cause to be examined the books and papers of such person, or corporation pertaining to the manufacture, sale, transmitting and supplying of such gas or electricity. The form and contents of complaints made as provided in this section shall be prescribed by the commission. Such complaints shall be signed by the officers, or by the customers, purchasers or subscribers making them, who must add to their signatures their places of residence, by street and number, if any. The commission shall publish the form and instructions for completing the form on the commission’s website.

Source: Section 71 — Complaints as to quality and price of gas and electricity; investigation by commission; forms of complaints, https://www.­nysenate.­gov/legislation/laws/PBS/71 (updated Sep. 22, 2014; accessed Apr. 13, 2024).

64
Application of article 65
Safe and adequate service 65–A
Notification to social services officials 65–B
Service to persons applying for or receiving public assistance, supplemental security income benefits or additional state payments 66
General powers of commission in respect to gas and electricity 66–A
Conservation of gas, declaration of policy, delegation of power 66–B
Continuation of gas service 66–C
Conservation of energy 66–D
Contract carrier authorization 66–E
Monitoring of natural gas procurement 66–F
Purchase and procurement of natural gas at lowest available price 66–G
Sale of indigenous natural gas for generation of electricity 66–H
Certain electric corporations 66–J
Net energy metering for residential solar, farm waste, non-residential solar electric generating systems, micro-combined heat and power g... 66–K
Allowance credit trading or sales 66–L
Net energy metering for residential, farm service and non-residential wind electric generating systems 66–M
Green jobs-green New York on-bill recovery 66–N
Net metering study 66–O
Electric vehicle charging tariff 66–P
Establishment of a renewable energy program 66–Q
Gas and electric billing information for residential rental premises 66–R
Requirements for certain renewable energy systems 66–S
Electric vehicle charging 66–T
Thermal energy network development 66–T*2
Registration of energy brokers and energy consultants 66–U
Gas safety reports 66–V
Requirements for certain climate risk-related and energy transition projects 66–W
Finality of charges 67
Inspection of gas and electric meters 67–A
Charges for past services 68
Certificate of public convenience and necessity 68–A
Statements of nature and extent of interests to be filed upon request 69
Approval of issues of stock, bonds and other forms of indebtedness 69–A
Reorganizations 70
Transfer of franchises or stocks 70–A
Street lights 71
Complaints as to quality and price of gas and electricity 72
Notice and hearing 72–A
Increased fuel costs 73
Compensation to customers experiencing widespread prolonged outages 73–A
Prioritization of emergency services 74
Energy storage deployment policy 74–A
Westchester county renewable energy and energy efficiency resources program 74–B
Long Island community choice aggregation programs 75
Defense in case of excessive charges for gas or electricity 76
Rates charged veteran organizations, religious bodies and community residences 77
Powers of local officers
Green check means up to date. Up to date

Accessed:
Apr. 13, 2024

Last modified:
Sep. 22, 2014

§ 71’s source at nysenate​.gov

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