Labor Law Section 770
1.The term “call center” means a facility or other operation whereby employees receive phone calls or other electronic communication for the purpose of providing customer assistance.
2.(a) The term “call center employer” means any business entity that employs fifty or more employees, excluding part-time employees; or fifty or more employees that in the aggregate work at least fifteen hundred hours per week, excluding overtime hours, for the purpose of staffing a call center.
(b)The term “part-time employee” means an employee who is employed for an average of fewer than twenty hours per week or who has been employed for fewer than six of the twelve months preceding the date on which notice is required under this article.
(c)The term “tax credit” means any of the following tax credits allowed under the tax law: recovery tax credit, tax-free New York area tax elimination credit, minimum wage reimbursement credit, empire state jobs retention program credit, economic transformation and facility redevelopment program tax credit, excelsior jobs program credit, employee training incentive program tax credit, empire state apprenticeship program tax credit, and employment incentive tax credit.
Section 770 — Definitions,
https://www.nysenate.gov/legislation/laws/LAB/770 (updated Jul. 3, 2020; accessed Dec. 2, 2023).